Alex was amazing! He was so patient and understanding. He worked so hard to get me in the car insurance wanted. 100% would do it again.

Relatively painless from start to finish. Found a good listing off of CarFax, texted the AI agent after hours, then got connected with real staff during the workday. People were friendly, informed, and down to Earth. Staff went above and beyond staying several hours last their shift end to make sure I got a test drive and could sign during a time I was available. I like all the services and amenities they were able to squeeze into my payment and work with me in trying to get my payment at the best rate possible. There was a couple inefficiencies ... Read More

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Google - Nov 12, 2026

Relatively painless from start to finish. Found a good listing off of CarFax, texted the AI agent after hours, then got connected with real staff during the workday. People were friendly, informed, and down to Earth. Staff went above and beyond staying several hours last their shift end to make sure I got a test drive and could sign during a time I was available. I like all the services and amenities they were able to squeeze into my payment and work with me in trying to get my payment at the best rate possible. There was a couple inefficiencies or undisclosed markings, but overall I can't say I didn't get a fantastic deal. Fantastic experience and I have no issue recommending talking to this dealership if they have the model you need.

Excellent Service Department. Exceptional Service from all!from the porter who gave me a ride home to the Service Manager, Jim DeVault. They all took great care of my vehicle and me! I would highly recommend this dealership.

The crew are always very nice to work with!

All went well with my service appointment!

Great customer service.

Steve Garcia - fantastic!!!!

It was my first service and they were able to get me in even a tad earlier than my scheduled appt. They were so much quicker than any other dealer I’d ever been too! The service writer answered the few questions I had when I arrived and was so personable.

Jonathan J . was amazing

The absolute incompetence is mind boggling. My daughter’s vehicle was towed in by me 3 1/2 weeks ago. It took 4 days for them to get back to me and they didn’t get the vehicle looked at until 6days after my scheduled appointment. Trying to get ahold of someone in the service department is ridiculous. Sales picks up after the first ring. Then transfers to service and I am then sent to voicemail 99% of the time. The faulty manufacturing of the engine on the 2014 Tucson and the apparent lack of customer support is the reason my daughter has been without a ... Read More

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Google - Nov 10, 2026

The absolute incompetence is mind boggling. My daughter’s vehicle was towed in by me 3 1/2 weeks ago. It took 4 days for them to get back to me and they didn’t get the vehicle looked at until 6days after my scheduled appointment. Trying to get ahold of someone in the service department is ridiculous. Sales picks up after the first ring. Then transfers to service and I am then sent to voicemail 99% of the time. The faulty manufacturing of the engine on the 2014 Tucson and the apparent lack of customer support is the reason my daughter has been without a vehicle going on a month. This is not the first Hyundai my family has owned that we have had issues with. Same faulty engine on my other daughter’s vehicle was swapped and took over a month. Then when we picked it up on the way home from the dealership one of the brand new coolant hoses came off the brand new motor and caused the vehicle to overheat and strand her on the side of the road. Needless to say. I do NOT recommend.

I had the easiest experience at this location! Nick was incredibly helpful and his no BS approach was very appreciated. Everyone I spoke to was kind and helpful, thank you Chris, Rob, Nick and Kim! I couldn’t be happier with my first brand new car!

⭐⭐⭐⭐⭐ Had an amazing experience at Hyundai of Merrillville! Huge shoutout to Nick, who originally helped me with everything and, when he couldn’t make it in today, made sure his friend Jaq took care of me. Jaq did an excellent job! They worked with my prequalification and helped me get into a vehicle I’m genuinely excited about. Both were great to work with, welcoming, and easy to talk to. I especially recommend them to younger and first-time buyers who might be nervous about the financing process. They really went out of their way to make this happen. I appreciate ... Read More

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Google - Nov 9, 2026

⭐⭐⭐⭐⭐ Had an amazing experience at Hyundai of Merrillville! Huge shoutout to Nick, who originally helped me with everything and, when he couldn’t make it in today, made sure his friend Jaq took care of me. Jaq did an excellent job! They worked with my prequalification and helped me get into a vehicle I’m genuinely excited about. Both were great to work with, welcoming, and easy to talk to. I especially recommend them to younger and first-time buyers who might be nervous about the financing process. They really went out of their way to make this happen. I appreciate Nick and Jaq and highly recommend Hyundai of Merrillville!

Zach was a pleasure to work with

Steve Garcia is a man of his word. I came in with doubts on leaving with a vehicle.. He made it happen and I was in and out in a timely manner!! Thanks Steve!!!

FOR CUSTOMER SERVICE THEY DESERVE A 0!!! HOW DO YOU REJECT A CUSTOMER BECAUSE SHE IS JUST LOOKING TO TEST DRIVE 2 MODELS!! AND YOU HAVE THE AUDACITY TO TELL THEM "WHEN YOU MAKE UP YOUR MIND COME BACK TO SEE US" HOW CAN SOMEONE CHOOSE THE HYUNDAI BRAND IF THE DEALERSHIP IS DENYING TEST DRIVES!! THAT'S A BAD BUSINESS PRACTICE. I UNDERSTAND ITS A SATURDAY BUT IF A CUSTOMER COMES IN AT 4:45PM THAT IS PLENTY OF TIME TO SEE VEHICLES AND TEST DRIVE!! YET THIS HAPPENED!!! TO MAKE MATTERS WORSE I CALLED THE DEALERSHIP TO COMPLAIN AND ... Read More

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Google - Nov 7, 2026

FOR CUSTOMER SERVICE THEY DESERVE A 0!!! HOW DO YOU REJECT A CUSTOMER BECAUSE SHE IS JUST LOOKING TO TEST DRIVE 2 MODELS!! AND YOU HAVE THE AUDACITY TO TELL THEM "WHEN YOU MAKE UP YOUR MIND COME BACK TO SEE US" HOW CAN SOMEONE CHOOSE THE HYUNDAI BRAND IF THE DEALERSHIP IS DENYING TEST DRIVES!! THAT'S A BAD BUSINESS PRACTICE. I UNDERSTAND ITS A SATURDAY BUT IF A CUSTOMER COMES IN AT 4:45PM THAT IS PLENTY OF TIME TO SEE VEHICLES AND TEST DRIVE!! YET THIS HAPPENED!!! TO MAKE MATTERS WORSE I CALLED THE DEALERSHIP TO COMPLAIN AND SPOKE TO A FINANCE MANAGER NAMED NATHAN AND SAID THAT'S NOT HOW WE DO THINGS AND PUT ME ON HOLD TO REACH A SALES MANAGER FOR A FEW MINUTES I EVENTUALLY HUNG UP AND STILL HAVE NOT RECEIVED A CALL FROM NO ONE!! 11/7/26 20 MINUTES BEFORE CLOSING. UPDATE ON MONDAY 11/9/26 I STILL HAVE NOT RECEIVED A PHONE CALL FROM THE DEALERSHIP AND THE VEHICLE WE ARE INTERESTED IN SHOWS IN STOCK AT HYUNDAI USA AFTER FILLING A COMPLAINTABOUT OUREXPERIENCE. SALESMAN TOLD US IT SOLD! THE DEALERSHIP ALSO HAS 2027 MODELS IN THE COLORS WE ARE INTERESTED IN. SHAME ON THE DEALERSHIP FOR NOT ASSUMING ALL SALES! MY SISTER GOT OUT OF WORK EARLY IN HER WORK CLOTHES AND WONDER IF THEY JUDGED A BOOK BY ITS COVER??? SHE OWNS A HYUNDAI AND HER CAR WAS TOTALED AND NEEDS TO BUY A VEHICLE!! IF THIS DEALERSHIP ACTUALLY CARED TO SELL A VEHICLE THEY WOULD HAVE KNOWN THAT BY ASKING HER QUESTIONS. YOU FLAT OUT JUST TOLD HER TO COME BACK TO TEST DRIVE ONCE SHE MAKES UP HER MIND ON WHAT SHE WANTS TO BUY. DO YOU NOT THINK THAT A PERSON IS NOT READY TO BUY WHEN THEY WANT A CERTAIN MODEL, TRIM, AND COLOR? I WOULD SAY THAT IS SOMEONE THAT IS LOOKING TO BUY. 10 STEPS OF SELLING???!!! EPIC FAIL ON THE WEBB DEALERSHIP!!! 2:18 pm update spoke to Chris Sales manager and said he would call me in 15 minutes and has not called me back. This was at 1:28pm and called back they put my call to sales voice-mail!! Called a second time and Nathan answered transfered me Chris and my call was sent to voice-mail!!! Is this how you treat a customer??? Your salesman called us and told us we can get the car you are interested in.

Steve Garcia at Webb Hyundai Merrillville made my experience with my Nissan trade-in absolutely amazing! He worked hard to help me get into a 2027 vehicle while keeping my payments right where they were. Steve was professional, patient, and genuinely committed to finding the best option for me. He made the entire process smooth and stress-free, and he truly deserves a raise for going above and beyond. I highly recommend working with Steve! Thank you again!!!

Perfect Mac you are great

Very helpful and polite. Very nice waiting lounge room offering snacks and drinks. I didn't take advantage of it because I brought my own drink. But still a very nice visit.

Webb Hyundai of Merrillville is very nice, clean, and professional. Easy to book service and very thorough.

Steve Garcia at Webb Hyundai in Merrillville provided an amazing car-buying experience! He helped me trade in my Jeep for a 2027 vehicle while keeping my payments right where they were, which was exactly what I needed. Steve was professional, helpful, and truly went above and beyond to make the entire process smooth and stress-free. He absolutely deserves a raise for his outstanding customer service. Highly recommend working with Steve!

This is the first time I've walked away from this location not completely aggravated. The pull change took 1 hour and 40 minutes. I've been told by managers that am oil change should only take an hour. I anticipated about an hour and a half, so I was satisfied. Nick had a very pleasant and genuine demeanor.

Thankfully to Steve very her full very polite thank you for everything.

Steve took care of me and he made a way that I thought was impossible and I am really blessed that he was the one to get me in a car today even after all the bad news today!

Always excellent service and the staff is wonderful!

First time at Hyundai, very friendly staff , great managers and great sales person. Will definitely start using them.

Good car buying experience.

Steve Garcia was very helpful navigating the new car buying process and our late night work schedule and helping on Saturday! Very nice and helpful!

Had a great first experience at Webb Hyundai Merrillville service department. Hot my software upgrade done quickly and efficiently. Highly recommend them.

This is by far the best dealership around! Kim Slater and Juan Avila really helped us out today!! Two of the best in the game!

Routine service and one recall item addressed and repaired. All good.

Everything went well for service to my Konami. Thank you

THIS DEALERSHIP IS AMAZING!!! I can't sing their praises enough! They took excellent care of me after my car accident and got me into the perfect car. Everyone is incredibly friendly from the manager to the sales people to people in the service bay. I cannot recommend Webb Hyundai enough. They made a very difficult time for me all the more easier and you can't ask for better customer service than that.

Very pleasant and fast service. Thank you for being so Awesome !!

No Pressure- Laid back- Chill environment Juan was very patient with my million questions. Chris got me in the door with his understanding about my anxiety with previous experience at dealerships. Rob explained the financing and warranty situation. Steve was very sweet to making me feel at ease driving away in a vehicle with so much electronics.

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Mr Garcia gave us a good experience after visiting the highland location first and looking around the lot for 15-20 mins without anyone approaching us to answer questions or offer a test drive. He was quick and made the experience painless.

They always do an an excellent job in a timely manner.

Steve Mar was great To work with, he got me the car wanted at the price I wanted. He was straight forward with me and didn’t give me the runaround. I’d recommend getting a car from here and working with him.

I had an exceptional experience purchasing my new vehicle from Webb Hyundai in Merrillville! A special thank you to Maurice and Kim for their outstanding customer service, professionalism, and dedication to making the entire process as smooth and stress-free as possible. I actually traveled from out of state and flew in specifically to pick up my vehicle. From the very first phone call to the moment I arrived at the dealership, Maurice and Kim went above and beyond to make sure everything was handled. The entire transaction was coordinated over the phone, and when I arrived, everything was prepared, organized, ... Read More

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Google - Oct 28, 2026

I had an exceptional experience purchasing my new vehicle from Webb Hyundai in Merrillville! A special thank you to Maurice and Kim for their outstanding customer service, professionalism, and dedication to making the entire process as smooth and stress-free as possible. I actually traveled from out of state and flew in specifically to pick up my vehicle. From the very first phone call to the moment I arrived at the dealership, Maurice and Kim went above and beyond to make sure everything was handled. The entire transaction was coordinated over the phone, and when I arrived, everything was prepared, organized, and ready to go. It truly couldn't have been an easier experience! What impressed me most was their genuine commitment to customer happiness and satisfaction. They didn't just focus on selling a vehicle; they focused on building trust, delivering on their promises, and making sure I was completely satisfied with my purchase. It's refreshing to work with people who truly care about their customers and take pride in providing exceptional service. Maurice and Kim exceeded my expectations, and I sincerely appreciate the time, attention, and effort they put into making this such a positive experience. If you're looking to purchase a vehicle, even if you're coming from out of state, I highly recommend Webb Hyundai in Merrillville. Their team understands what great customer service should look like! Thank you again, Maurice and Kim, for going above and beyond. You made the entire experience worth the trip! Five stars all the way!

Happy with my car. After looking at the paper work, I think there were some issues on transparency with pricing

Dealership and staff are customer friendly! You do not feel pressured or hustled which is something you equate with buying a car. Jacob Stasiak is both personable and professional. He also seems to be a very sincere person, and I suspect that he will succeed far in his career!

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I purchased a car from this dealership almost three months ago, and I still have not received the necessary paperwork to register my vehicle at the BMV. I have personally visited the dealership multiple times and called them repeatedly to resolve this issue, but the problem remains unresolved. It is extremely frustrating and disappointing to spend your hard-earned money on a car and then wait nearly three months without receiving the paperwork needed for registration. A dealership should handle its customers’ paperwork responsibly and provide timely updates and solutions. Unfortunately, my experience has been very disappointing. I hope the dealership ... Read More

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Google - Oct 18, 2026

I purchased a car from this dealership almost three months ago, and I still have not received the necessary paperwork to register my vehicle at the BMV. I have personally visited the dealership multiple times and called them repeatedly to resolve this issue, but the problem remains unresolved. It is extremely frustrating and disappointing to spend your hard-earned money on a car and then wait nearly three months without receiving the paperwork needed for registration. A dealership should handle its customers’ paperwork responsibly and provide timely updates and solutions. Unfortunately, my experience has been very disappointing. I hope the dealership takes this matter seriously and resolves it immediately. Based on my experience, I would encourage anyone considering purchasing a car here to be very careful and make sure all registration paperwork is completed properly before buying. I am writing this second review because my issue remains unresolved. I purchased a vehicle almost three months ago, and I am still waiting for the paperwork required to register it at the BMV. The car dealership didn’t resolve my issue yet after my first review almost a week. This experience has seriously affected my trust in this dealership. I hope someone from management will finally contact me, explain the delay, and provide the paperwork as soon as possible.

I had a great experience with this salesman! He is very friendly, always smiling, and provides excellent customer service. He is very detailed, attentive, and made sure I was able to get into a car. When I came back, he even took the time to clean it up for me, which I really appreciated. He truly goes above and beyond for his customers, and his positive attitude makes the experience even better. I highly recommend him to anyone looking to purchase a vehicle!

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The rudest staff I’ve ever met. Every single person was so unbelievably rude!!!! I was so frustrated and angry after having spoke to your staff. I will NEVER go back to you again. I won’t even buy another Hyundai! I will tell every single person I meet for the rest of my life to avoid you. The last person I dealt with was the worst person I have ever met.

I had a good experience with this dealership and I had a couple of unpleasant experiences here. I have my conclusions why........

Service was performed adequately once agreed upon. Took three days last week to actually talk to a person in regards to a concern I had last week, and when bringing it up the service advisors were like 'well not happening now so not much we can do.' Was offered services at additional cost for things already supposed to be included. Felt like I was just a number on a sheet, not a valued customer.

I am extremely disappointed with my experience at Webb Hyundai, particularly with how my new vehicle contract was handled. I purchased a brand-new Hyundai expecting a smooth, professional experience, but the dealership made a significant error with my contract that has created an unnecessary amount of stress and frustration for me and my family for the past two weeks. What should have been an exciting experience of purchasing a new vehicle has instead turned into a situation where I have had to repeatedly make phone calls, leave messages, try to get answers, and chase down a resolution to a problem ... Read More

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Google - Sep 23, 2026

I am extremely disappointed with my experience at Webb Hyundai, particularly with how my new vehicle contract was handled. I purchased a brand-new Hyundai expecting a smooth, professional experience, but the dealership made a significant error with my contract that has created an unnecessary amount of stress and frustration for me and my family for the past two weeks. What should have been an exciting experience of purchasing a new vehicle has instead turned into a situation where I have had to repeatedly make phone calls, leave messages, try to get answers, and chase down a resolution to a problem that I did not create. What has been even more disappointing is the lack of urgency and customer service I have received since the mistake was discovered. I have repeatedly tried to get someone to address the situation, and my calls have not been returned. When I finally received a response, the only resolution offered to me was a free oil change. An oil change does not come close to addressing the inconvenience, stress, time, and frustration this situation has caused. I am not upset because I expected something free or wanted special treatment. I am upset because I expected to be treated like a human being and a valued customer. I am a mother and a real person with responsibilities, bills, and a family to take care of. Having to spend the last two weeks dealing with a dealership’s contractual mistake has created an undue amount of stress that could have been avoided with proper attention to detail and actual customer service. I was treated like a number rather than a customer who had just made a significant purchase and trusted this dealership to handle the transaction correctly. Mistakes can happen, but what matters is how a business responds when it makes one. In my experience, Webb Hyundai has not demonstrated that they take this situation—or the impact it has had on my family—seriously. I genuinely hope management takes this feedback seriously. Customers deserve accountability, communication, and an effort to make things right when the dealership makes a significant mistake. A free oil change is not an adequate response to two weeks of stress caused by a contract that was improperly handled. I expected much better from a dealership where I was making such a significant purchase. So I take back everything that I said previously

The process was excellent. Steve Garcia was my sales representative and was beyond great. Rob Beem took care of the documents and ensured that we were taken care of through all of the process. Service Managers Bourge and DeVault were huge reasons why my wife and I continually purchase from Webb! All of the departments at Webb were excellent and I appreciate all of their help in this process. Thanks again!

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I reached out several times regarding an issue with my service and was given the runaround. I don’t know if it was an AI computer responding or not. I was promised the owner would call me for several days and it has now been 10 days with no phone call. I’m very disappointed as I give the dealership my business constantly.

I had a fantastic experience with Juan, and Hyundai Merrillville in general. Everything was quick and smooth, even the time it took before actually financing the vehicle was under 30 min. He was attentive, funny, and all around great! Thank you again Juan!

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I deleted my previous review because I was basing it on the salesman and not the dealership. The dealership will try to sneak charges past you when you talk to the finance manager. Here's my story: When the salesman first contacted me I just happened to be on my way to Merrillville to go to Costco. One of the questions I asked the salesman on the phone was if they tried to put any dealer addd-ons on their cars. He said they didn't. So I go to their store, talk to the salesman, and make my final deal ... Read More

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Google - Aug 27, 2026

I deleted my previous review because I was basing it on the salesman and not the dealership. The dealership will try to sneak charges past you when you talk to the finance manager. Here's my story: When the salesman first contacted me I just happened to be on my way to Merrillville to go to Costco. One of the questions I asked the salesman on the phone was if they tried to put any dealer addd-ons on their cars. He said they didn't. So I go to their store, talk to the salesman, and make my final deal on the car (Palisade XRT Pro). The salesman says there are only two packages he would recommend, ceramic coating and something else (maybe a service plan). I declined both of them. The deal included $4,000 in rebates and the car was a demo. The salesman showed me the printout with the deal on it. Then the salesman comes back and tells me they made a mistake, that seeing it's a demo the only rebate they can file with Hyundai is the $1,000 for financing through Hyundai, but not to worry, they will just change the paperwork and the bottom line will not change, except for the added doc fee, which I knew about. So far so good. Then he sends me to the finance guy. That's where the problems start. I ask him what my payment was going to be (I had already figured out what it should be) and it's way higher than what it should be. I asked him why and he says it's the extended warranty. I told him I never agreed to that (it hadn't even been discussed) so after failing to talk me into taking it he took it off. I again asked him what the payment would be and it's still too high. I again ask him why and he says it's because of the tire warranty. I again tell him it was never discussed and I don't want it and again after failing to talk me into it he takes it off. I again ask him what the payment will be and it's still too high. For the third time I ask him why and he says it's because of a mandatory $629 theft insurance policy they put on all their cars. He says they do that because they need coverage on their cars in case they get stolen off their lot (not my problem), and the policy now is transferred to me. I again tell him I don't want it and he refuses to take it off. So now I can cancel the deal or still take the car (he didn't say that but those were my choices). I came very close to walking out rather than deal with this obviously sneaky dealership, but I took the deal anyway. Then after I get home I called the finance manager and he said he will not refund my money for the theft policy. I call the company that issued the theft policy and they will not cancel it. Then I call my salesman and he tells me he doesn't know anything about what the finance manager did or tried to add on, and by the way my interest rate is higher that what it was supposed to be for some reason. I'm not complaining too much about the salesman, although it's hard to believe he didn't know about the mandatory insurance policy add-on. Maybe he really didn't know what was going on. So yesterday I get an email from the sales manager (I'm sure he didn't send it himself) with his email address on it and that I should contact him if I have any problems. So I email him yesterday and tell him everything I've put in this review. As of now he has not responded.

Very disappointed with Hyundai’s handling of my repair. They were quick to use the recent storms as the reason for delays and parts issues, but when I explained that those same storms caused financial hardship for my family and asked for some consideration on a roughly $1,300 repair, suddenly there was no flexibility or courtesy available. I understand that storms cause problems for businesses. What I don’t understand is expecting customers to be understanding of Hyundai’s circumstances while Hyundai refuses to extend that same understanding to the customer. For a company this large, I expected better customer service ... Read More

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Google - Aug 19, 2026

Very disappointed with Hyundai’s handling of my repair. They were quick to use the recent storms as the reason for delays and parts issues, but when I explained that those same storms caused financial hardship for my family and asked for some consideration on a roughly $1,300 repair, suddenly there was no flexibility or courtesy available. I understand that storms cause problems for businesses. What I don’t understand is expecting customers to be understanding of Hyundai’s circumstances while Hyundai refuses to extend that same understanding to the customer. For a company this large, I expected better customer service and at least some willingness to work with me. Instead, the message felt pretty clear: circumstances matter when they affect Hyundai, but not when they affect you.

Horrible customer service. Dropped my car off and didn’t hear from them for a whole month. They tried to blame the body shop for taking too long with it but I have location on my car. It sat at the dealership for three weeks doing nothing after the body shop. Frustrating to say the least.

Dont get your oil changed at Webb Hyundai. Extremely expensive & they cant even change the oil correctly. Had to go back the next day because my oil was leaking & the low oil light came on. Also never received any documentation or explanation of the multiplication inspection. I will not be using webbing Hyundai ever again

Jacques was so very helpful when it comes to teaching my mom and myself how to use the car that she just bought! Some generations did not grow up with computers as people do now-and that alone can be very confusing. Knowing this, Jacques patiently and professionally handled the situation with dignity.. he made my mom feel it was OK to ask as many questions as she needed to and he reviewed them over and as much as needed.. Reanswering our questions. He still professionally cared enough to explain different ways until we finally understood navigating the computer screen in ... Read More

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DealerRater - Aug 1, 2026

Jacques was so very helpful when it comes to teaching my mom and myself how to use the car that she just bought! Some generations did not grow up with computers as people do now-and that alone can be very confusing. Knowing this, Jacques patiently and professionally handled the situation with dignity.. he made my mom feel it was OK to ask as many questions as she needed to and he reviewed them over and as much as needed.. Reanswering our questions. He still professionally cared enough to explain different ways until we finally understood navigating the computer screen in the car. He also met with us a second time to go over more details.. We each are very grateful for his help!! Three other local dealerships that we visited did not offer that kind of help. The time he spent , the effort he put in , the care he had a professionalism he showed. You can’t find just anywhere and he deserves aThe time he spent the effort he put in the care he had , and the professionalism he showed.-You can’t find just anywhere and he deserves a raise for how he stepped up.! It is obvious he cares about what he does, that he loves what he does, and that it is truly meaningful to him because it shows up in how he does his job. He is a huge asset to the Hyundai team in MERRILLVILLE and I hope he is acknowledged for that.,in a world where not everybody goes the extra mile those things are very much appreciated.!!! He is highly recommended. If you are looking to buy a Hyundai in MERRILLVILLE, he is your guy.!,

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Went in for recall on my santa fe two weeks ago they told me they needed to do a diagnostic test in order to find an error in the communication so I couldn't get my recall done. Brought it back yesterday and told them to do the the recall. I also informed the service department that all the lights on my dash were present and that it had something to do with my cam shaft, because I had a reading done at auto zone. They call me about an hour later saying the recall was done, and that they ... Read More

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Google - Jul 30, 2026

Went in for recall on my santa fe two weeks ago they told me they needed to do a diagnostic test in order to find an error in the communication so I couldn't get my recall done. Brought it back yesterday and told them to do the the recall. I also informed the service department that all the lights on my dash were present and that it had something to do with my cam shaft, because I had a reading done at auto zone. They call me about an hour later saying the recall was done, and that they drove it 20 miles and that everything is working properly. It was cooler yesterday so I had it on for a bit, everything was fine. Today it's 80 degrees i go to start my car looking forward to AC with my kids and boom same thing all lights on dash on no AC. I told my wife something was fishy with them, and now reading all the reviews i knew i wasn't wrong. 👎

I purchased my 2020 Hyundai Palisade brand new. Unfortunately, the engine went out in 2025. Webb Hyundai replaced it with a used/rebuilt engine. The most recent visit, I took it in because the engine light ignited. The vehicle was rumbling and jerking- and have been since the engine was replaced. I was told couplings had to be replaced. I paid over $2000 for this service repair since it's no longer under warranty. Guess what? It's still rumbling and jerking. I'm not happy with this product nor service...AT ALL. This vehicle cost over $50,000...that's not cheap! One would ... Read More

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Google - Jul 27, 2026

I purchased my 2020 Hyundai Palisade brand new. Unfortunately, the engine went out in 2025. Webb Hyundai replaced it with a used/rebuilt engine. The most recent visit, I took it in because the engine light ignited. The vehicle was rumbling and jerking- and have been since the engine was replaced. I was told couplings had to be replaced. I paid over $2000 for this service repair since it's no longer under warranty. Guess what? It's still rumbling and jerking. I'm not happy with this product nor service...AT ALL. This vehicle cost over $50,000...that's not cheap! One would expect more life (from a vehicle) paying this amount of money. And, yes. I get my oil changed AT THE DEALERSHIP accordingly. So, not understanding why I'm having this experience.

Worst service department in the world! Do not buy a car as the service department is horrible. They are just useless, unprofessional, make promises but never deliver on rides or rental car. Avoid like the plague!!!!!!! Wish I can take the 1 star away as the service department employee berated my wife to have me change the review when she picked up the car after I posted the negative review. Very unprofessional!

They used my car while in service to go to mcdonalds!

I brought my 2025 Tucson in for its 2nd oil change covered by the warranty. The very next day the Low Oil light went on. Car had to be towed back to the service department on a Friday. I had to go with and was given a loaner car. Now it’s Wednesday and I have yet to hear what the actual issue is. A lot of speculation on what it could be. What irritates me is the service tech who did my oil change sent me pictures and videos of all the upselling on potential issues while he did my ... Read More

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Google - Jun 10, 2026

I brought my 2025 Tucson in for its 2nd oil change covered by the warranty. The very next day the Low Oil light went on. Car had to be towed back to the service department on a Friday. I had to go with and was given a loaner car. Now it’s Wednesday and I have yet to hear what the actual issue is. A lot of speculation on what it could be. What irritates me is the service tech who did my oil change sent me pictures and videos of all the upselling on potential issues while he did my oil change but couldn’t get my oil change right. Maybe spend more time getting the service I was there for right before trying to sell me on things I didn’t actually need. He suggested over $500 in other services and yet here I am without my Tucson because now there’s an oil issue.

Sold me a car , it's been 31+ days and I still don't have a title. Beware of doing business with this company. I'm not sure they even have the title in possession or paid off. Right now I have a 35k paperweight in my driveway not legal to drive.

What a joke, brought in my 21 Santa Fe for a 45, 000 mile service and to review a check engine light code that had popped up. I explicitly told the adviser which code it was. I picked my car up and on the notes they said that the code had disappeared and they did nothing else. Even though I can still see the code when I check with my own scanner. Fast forward one day my check engine light is back on and I have to find time to take my car to the dealer again. Edit. Mac ignored me the first ... Read More

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Google - May 18, 2026

What a joke, brought in my 21 Santa Fe for a 45, 000 mile service and to review a check engine light code that had popped up. I explicitly told the adviser which code it was. I picked my car up and on the notes they said that the code had disappeared and they did nothing else. Even though I can still see the code when I check with my own scanner. Fast forward one day my check engine light is back on and I have to find time to take my car to the dealer again. Edit. Mac ignored me the first time around so I'm not really sure having him calling me is a solution to the problem. Update: I took my car to another dealer and they told me if I had not visited within the next 20 days my warranty would have expired and I would have been out of pocket thousands on this repair that was conveniently ignored at my visit. Never Webb.

Took 4 hours to change 1 tire

I have been waiting to write this review until I picked up car. The facts are: 1.) Hyundai did cover 85% of the repairs. 2.) Hyundai did cover the cost of a loaner vehicle and 3.) my car was very clean when I picked it up. I brought my 2025 Santa Fe in on March 12th because it had progressively lost heat. The first day I noticed it, it seems to be just the passenger side but by the time I could get an appointment, there was no hear at all. I arrived before my appointment and waited 3.5 hours for my service person, Jason, so ... Read More

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Google - Apr 25, 2026

I have been waiting to write this review until I picked up car. The facts are: 1.) Hyundai did cover 85% of the repairs. 2.) Hyundai did cover the cost of a loaner vehicle and 3.) my car was very clean when I picked it up. I brought my 2025 Santa Fe in on March 12th because it had progressively lost heat. The first day I noticed it, it seems to be just the passenger side but by the time I could get an appointment, there was no hear at all. I arrived before my appointment and waited 3.5 hours for my service person, Jason, so tell me that there is something wrong with the coolant, likely because of the recent coolant flush. He described my coolant as burnt smelling and brown. He told me it would take a few more hours but they were going to reflush it and get it back to me later. He called later that night to tell me that the repeat coolant flush did not fix the problem and recommended I trade in my car since it is a 2025, but has 73,000 miles on it and the repairs are not covered under the warranty. At an extreme loss for words, I did not really understand. If the coolant flush caused this, why is there any discussion of warrantee, and with the amount I owe on my car and the current value, trading it in is not doable. He said they had too many appointments to even look at it on Friday so he expected they would get it is sometime the following week. I asked about a loaner or reimbursement for a rental, since this was their fault because of the coolant flush, and he told me they don’t do that. Saturday and swing by to grab some things I needed out of my car and the update was maybe Tuesday they would look at it. Tuesday I got word that my car needed an ITM and the cost would be $1000. At that time I got the service manager involved and Jim said he would chat with someone about a good faith repair. He got approval for 85% coverage. I was still not happy, but I needed a car so I agreed to the repairs. Wednesday I got a call from Jim that they changed the ITM and it did not fix the problem and he would have a loaner waiting for me. I was confused since I was told they don’t do that, but needed in a car for work and already missing a week, I accepted. Jim told me that he did not know when they would be able to diagnose the problem because they needed to call a speciality team to figure out what was wrong. I told him to update me when he could. Two weeks went by and my husband called them for an update. I was told that the parts were ordered for a new radiator and heating core but the heating core was on back order and they didn’t know when it would be in. I was reminded at that time that they were going to cover 85% of the now $8000 repair. I was in shock. I was never even notified what was wrong with the car before the parts were ordered and now $8k….. at this point I got Hyundai customer cares involved and started a case. They were less than helpful. The woman who initiated the case was AMAZING! But after that, I would get an update maybe once a week and it was summarizing what I knew but not resolving the issue that all of this was caused by a coolant flush that I did because it was a recommended maintenance for my car. If you read until this part, I got my car back yesterday. 6 weeks total. I paid $479 for the repairs. I am leaving a 1 start review because I don’t feel I should have paid at all. The lack of communication and lack of commitment does not align with the Hyundai standard and their mission statement. Their mission “To create exceptional automotive value for our customers by harmoniously blending safety, quality and efficiency… while providing responsible stewardship to our community and environment.” . Driving 73,000 in 18 months is not ideal, I drive for work. However, I went with Hyundai for their service, their warranty and, what I thought, would be a quality vehicle. I have done all my preventative maintenance at this dealership, I’m in monthly routine oil changes and tire rotation… never again.

took car in for warranty work and normal maintenance. Did maintenance on car. Said they didn't have part for warranty work and would call when it was in. After three weeks and not hearing back called to see if they had part. Was told to just come in and they would check. I said to please check as I didn't want to waste another trip. Checked; had part. Car was fixed. They did not wash vehicle when they returned to me. I guess if it is warranty work they can care less about you. Please improve Webb Hyundai! ... Read More

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Google - Mar 30, 2026

took car in for warranty work and normal maintenance. Did maintenance on car. Said they didn't have part for warranty work and would call when it was in. After three weeks and not hearing back called to see if they had part. Was told to just come in and they would check. I said to please check as I didn't want to waste another trip. Checked; had part. Car was fixed. They did not wash vehicle when they returned to me. I guess if it is warranty work they can care less about you. Please improve Webb Hyundai! I did not cause the warranty work and was inconvenienced twice to get repaired. Could have at lease washed the car.

I’ve had my engine replaced a year ago and now it needs another go figure, now service is telling me that there’s a 2 week wait for them to repair my vehicle. Ok are their rentals available while I wait? People do have jobs! Nope They’re putting you on a wasting list for rentals as if people don’t have lives. I could see if this was a driver caused issue but this is a HYUNDAI issue constant recalls and safety concerns with these people which means customers should be accommodated while we are inconvenienced. BIG NO! I ... Read More

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Google - Mar 13, 2026

I’ve had my engine replaced a year ago and now it needs another go figure, now service is telling me that there’s a 2 week wait for them to repair my vehicle. Ok are their rentals available while I wait? People do have jobs! Nope They’re putting you on a wasting list for rentals as if people don’t have lives. I could see if this was a driver caused issue but this is a HYUNDAI issue constant recalls and safety concerns with these people which means customers should be accommodated while we are inconvenienced. BIG NO! I would never recommend HYUNDAI to anyone looking for a reliable vehicle and if you already have 1 I definitely wouldn’t recommend THIS LOCATION. They don’t give a damn about their customers. Bad communication and poor customer service. They leave you out here to sink or swim! ZEROOO stars!

I'm a very good customer. 6 cars in 5 years. I have 3 webb Hyundai vehicles in my driveway currently. And they gouge me for a $200 diagnosis fee.. and they didn't even do anything. Plus it took them 2 weeks to even get to the "diagnosis" they claim to have done. So basically I had to give them $200 for nothing or they wouldn't let me take my own vehicle. Crazy!! I'm not sure if I'll keep shopping with them. Unfortunately I really like Hyundai vehicles.. but may have to reconsider that. Lol

I came in for a factory recall (abs module) and to get the (security update for anti-theft). I walk out go to my car, see my steering wheel all the way to the right stiff. Turn my car on, Airbag sensor pops up, stays on. I walk back inside and address the issue to the service desk, they tell me “sorry thats a different component than what you came in for, theres nothing we can do about it. Imagine this happened to you? Would you want to sign on a car at a dealership like this?

Run for your life from this place. They ran Black Friday ads on both their website and cars.com that interested me. But when I called them they told me I had to come in to their dealership to get that price. I decided to make the long drive, but then they told me the good price was no longer available. Totally unprofessional.

Stay far away from this dealership, shady from the top down. They will lie and manipulate from the sales team to finance to the general manager. Any dealership that requires an independent arbitration agreement is the first sighn. They tried slipping in several extra costs and fees after the deal was agreed to in writing and after finance approval. Reviews showed how bad the service department is. Don't be a fool. Read the other negative reviews and see how they really operate.

Exactly what people hate with car dealerships/salesman. Shady and untrustworthy. First used car we looked at had broken air conditioning in the back. Second had the check engine light come on while they were bringing it to the door for a test drive. Salesman tried to say it’s probably because of the gas cap. Third car we test drove my wife liked, but felt like it had a hub bearing going out. They said they’d have their mechanic look at it and call back. Their mechanic tried to say it was just a broken plastic piece under ... Read More

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Google - Sep 20, 2025

Exactly what people hate with car dealerships/salesman. Shady and untrustworthy. First used car we looked at had broken air conditioning in the back. Second had the check engine light come on while they were bringing it to the door for a test drive. Salesman tried to say it’s probably because of the gas cap. Third car we test drove my wife liked, but felt like it had a hub bearing going out. They said they’d have their mechanic look at it and call back. Their mechanic tried to say it was just a broken plastic piece under the car. Took it to an independent mechanic who confirmed it was a bad hub bearing. Ended up buying the car because we were on a time crunch to get a new one. But from the time we agreed on price until the time I left the dealership it was 3 hours later. Their salesman left their tracking device on the key fob the gave me so I went out of my way to return it back to the dealership once. Then got home and realized they never put a license plate on the car and had to come back again to get one. Also realized on of the key fobs they gave me wasn’t synced with the car so it wouldn’t unlock or start the car. First they tried to sell me a $700 warranty that covers key fob replacement. Then claimed there was nothing they can do and they don’t test the key fobs when they get the car but that I could pay $125 to reprogram it. Then they said they’d have their shop look at it and if it could be reprogrammed they would do it but couldn’t replace the fob. Came back out after 30 minutes and said it couldn’t be reprogrammed but then I took it to an outside locksmith and they had it fixed within 30 minutes. So they either don’t know how to fix their own key fobs or just lied to make it seem like they were looking at it. Definitely won’t have a repeat customer, because apparently it’s asking too much to have the keys they give me with the car actually unlock and start the car.

Very Clean Spacious waiting area Friendly Staff Free wash Nice location Vending machines Desk Thank you

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Dealership was great. Everyone that we encountered was great. Mr Hughes listened to what we wanted and delivered. It wasn’t about a sale but helping to find the perfect vehicle and making sure we were happy.

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We had a great experience working with Cliff Hughes. Cliff was professional and attentive to what my husband and I needed out of this car buying experience.

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The service was performed quickly, and staff was extremely polite. The only criticism I can offer is that the service notification was not reset before the car was returned.

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Great experience Gary was a pleasure spent 4 hrs with my wife and I very knowledgeable and great personality. Mason was very professional explained everything to us .Fantastic guys to work with .

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I am still confused about the cost to recalibrate the distance sensor on how far ahead a car is and the slowdown mechanism

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We had an appointment time of 1:30, and when we arrived our salesman was with another client. We waited 30 minutes then asked someone what was going on. We were then placed at a desk and waited another 30 minutes. The car was not ready even though they knew we were coming the day before. Total time there was 3 hours. Very dysfunctional place.

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Probably the most efficient, transparent experience I’ve ever had at a dealership. Webb Hyundai represents how the dealership experience should be and this environment is what will further the Hyundai brand

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Clean, comfortable, friendly, timely, good explanations, good follow- up, wide variety of vehicles on showroom floor.

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Sales rep, Jacob stasiak, cordial, attentive,informative and professional in all facets of dealings leading to purchase.

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Stacy was the highlight of my transaction with Webb Hyundai. He was very attentive, answered all my questions, and really worked to help me get the best deal. I’d literally only come back or refer people to Stacy.

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It is a very good place to have bussniss with because all the people working there are nice and amiable

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