Customer Testimonials
I find that some of the people that work here are extremely rude and untrustworthy
As hard as they tried the steering issue still there. Wish I had never bought this car.
Nice folks to do business with. The amenities are good and being able to work remotely while waiting for my vehicle is helpful. I also get to look at cars I shouldn't buy while I'm there, HAH!
They met with what we agreed on and they were super friendly and helpful with every question we had.
It was a great experience he helped me out very much in a situation that what I was in I am very grateful for Alex he's a very nice and empathetic man
just picked up my new vehicle and I wanted to drop a quick praise for my salesman Mr. Stacy Guillory. He extolled the virtues of what a salesman should be. I was nervous about going to another dealership. As a result, though everything had gone smoothly in my shopping and reservation prior to delivery, I was on edge watching out for the gotcha moment. It never came. It was maybe the best sales experience I’ve ever had. Just normal sales efforts, nothing that concerned me whatsoever. I noticed they are like a family and the operation was running like ... Read More DealerRater - Jun 2, 2025
Gary made my experience magical. I like how welcoming and friendly he was. He seemed very knowledgeable about the cars and was very helpful.
Jonathan explained exactly what will be done to my car. The car was ready just 10 minutes beyond the estimated time.
Very nice and salespeople! They were able to get me in a car very quick!
The sale process was quick and straightforward. Jerris was very pleasant, helpful and nice to work with.
Stacy Guillory's demeanor, respect, customer service, kindness, and care were all the reason why we bought the vehicle. He made the process a smooth and pleasant experience. He stayed after hours and made sure we were all set with the car we wanted. He felt like a familiar friend. Thank you for your help! We love the new car! If anyone is looking for a new car, look him up!!!
Actually it was a no pressure made it easy deal. I hate dealing with car salesman but Zach was amazing and not pushy. Wonderful experience
Clean dealership and attentive workers with great customer service skills. I did not purchase a car from them but they were super helpful in the process
Buying my car was a wonderful experience from start to finish. The process was smooth, straightforward, and completely free of games or pressure tactics. The sales team was honest, transparent, and genuinely helpful, making sure I understood every detail and felt confident in my decision. It was refreshing to work with people who prioritized my needs and made the whole experience enjoyable and stress-free.
Very pleasant and direct. Answered all questions. Maintained communication throughout the process and followed up after purchase.
They did great work on my car, but the turnaround was longer than I would have liked.
Cliff and Kim went above and beyond to get an exceptional deal for me. Their dedication and diligent service exceeded professionalism as I know it to be and made me feel like family. Overall my experience with Webb Hyundai Merrillville was the best experience I have had with a car dealership.f
Called about a vehicle and Clifford was very informative and made sure I didn't take time to travel far for a vehicle that wasn't there any longer. He was very kind over the phone and seemed like he actually cared about what the customer waas asking compared to any other dealership I've been to.
Knowledgeable and Caring They are concerned about their Customers desires and work had to satisfy their concerns.
Webb Hyundai has a treasure in Zach Hansen! He responded to my emails immediately and within 3 hours of our 1st communication I was at his desk and he was showing me the Tucson's that were available. He said that if we couldn't find what I wanted here, he would find one at another dealership. He showed me a few Tucson's, but hit it out of the park on the first one he showed me. Zach is so personable, knowledgeable, accommodating and laid back. I didn't feel pressured to buy over lease and showed me the payment ... Read More DealerRater - Apr 27, 2025
Overall, it was painless I had to come back a couple of times, but it was no fault to the repairs it was the defect in the clips. I have no complaints
It was smooth process and staff are accomodating. It was a great experience and staffs are very helpful.
We didn't have Kim. We had Rob and he was wonderful, also. This is our 9th Hyundai from Webb(Schaffer at first) and we have always been happy with the service and people. At this point we will never go anywhere else.
The service department is well staffed so there is very little waiting. Each person I dealt with seemed very knowledgeable
Personnel were pleasant and professional. I was satisfied with the length of time it took to get my vehicle service. I found it difficult to get my service appointment scheduled online - process was cumbersome and not very user friendly. Waiting area was pretty comfortable.
Gary from the sales department was phenomenal. However our recent service department appointment was awful I dread coming back for service on my brand new vehicle.
Cliff and Kim the whole Hyundai team were wonderful! They worked with my husband and I until they got the best deal that would work for us! We greatly appreciate everything!
Everything was great would do business there anytime everybody was courteous and kind they went the extra mile to make you feel comfortable
Great customer service. Nice facility. Great waiting area with free drinks and snacks. Convenient location.
Zach and Mason were excellent sales people. Transparent and easy to work with. Both cars we bought the experience was excellent. Even gave our son $100 dollars for referring me to get my hybrid! Highly recommend!
Jonathan was my service advisor; he was very nice from beginning to end, along with all the other salespeople as well, the facility was clean, and the snack bar was well stocked, didn't purchase my 2024 hyundai Tucson from here but the sever is top Ter I will continue coming here for service.
It was great! Stacy was an amazing dealer and helped me get my first suv!
I am very satisfied with the dealership, they delivered everything that they offered me. Thank You
I bought a new Sonata at Webb Hyundai. Gary Zeld was kind, helpful and professional.
Great dealership to buy from.They’re not pushy but they will give you a great deal.
The whole team was very engaging and supportive throughout the process. Made it all very easy.
Well, as we were driving a used vehicle we were interested in purchasing, another customer, which hadn't driven it yet, was doing the paperwork to purchase it. Maybe they should have a policy that the customer driving the car should have the first opportunity to purchase. Alex was so kind and courteous to us. He felt terrible about how everything went. He stayed hours working with us. I would recommend him to anyone looking to purchase a vehicle.
Friendly, good follow up on updates of car service, provided a car loaner- thank you
Great dealership. Service department super. Second vehicle purchase in three years. Webb is the best.
Very helpful and informative.. Called me back whenever I needed to speak to him. Will return when I need my next car.
Very clean and friendly happy with service quick and friendly employees very satisfied with experience
I found this dealership, pleasant, professional, and non-stressful.Very happy with the service and purchase
Problem taken care of but the wait was two long. The Service Mgr Jonathan explained everything.
Mack and Webb Hyundai were fine, however, I have a problem in which they serviced my car. Three out of four of the problems that were stated in my My Hyundai app were cleared. The app is still showing a code that needs service. Took my car back. (Third time.) They said they don't see any codes in their system. Asked to scan again. Said they didn't see anything. So I'm still showing an error code in my app that needs attention, They said there was nothing they could do. If the Hyundai dealership service department doesn'... Read More DealerRater - Mar 17, 2025
Intake was quick and easy. Performed service in timely manner. Facility looked to be clean. Communication was good(i.e. I didn't have to call them they contacted me).
Nice, clean,professional dealership. Service writers very courteous and responsive to needs and requests. Very nice and comfortable waiting room
We bought a used pickup truck at webb Hyundai. Jerris was our sales person and she did great.
Great customer service! I was brought up to speed about my vehicle and if there were any additional services that were needed. The wait wasn't long at all. Thank you!
Jerris was a great salesperson. She made our purchase seamless and pleasant. We would recommend her to others.
John was my salesman I don’t see him in the pictures, I do know he is new and in training. I do want to see he gets his commission for the sale of my vehicle.
Jacob was very helpful in showing me the differences in makes and models. I did feel a bit rushed through the process and making the final price for the deal. I appreciate being told that I should get a refund for the warranties I purchased on the car I traded in.
Everyone I spoke with was very nice. Once we agreed to a price over the phone, the in person meeting went very well. It was somewhat slow, but I think it was because they were so many people at the dealership. Finance was quick. Finance explained everything to me and let me rerun the numbers to make sure I was happy. Good experience. The dealership has also been very helpful to me even after I bought the car.
Jerris was very nice to deal with and made sure I was happy with my purchase. Kim showed good leadership skills and provided the support necessary to close this deal. Now I know why everyone is talking about the Webb boys (and girls)
The whole process went quite smoothly. Jerris Johnson and the team made the whole process seamless. Will recommend everyone to go here.
Dealership was very clean, and all the people I came in contact with were very knowledgeable and friendly.
Overall decent dealership. Just purchased a suv from Zack. He's wonderful. He called me the next day to make sure all is good and to see if u had any questions..wow!
I recently went into Webb Hyundai to purchase a vehicle and was met with a warm, caring staff - from the salesman Jacob, to the sales manager Todd, to the finance manager Rob! I initially made first contact with Jacob Stasiak via email concerning a few vehicle choices. The process was very smooth. He took all the guesswork out it. He was very knowlegeable and answered all my guestions. I went in expecting a long process but he made it quick, easy and smooth. Thank you Jacob for your caring and professionalism and for making my major purchase a pleasant ... Read More DealerRater - Feb 26, 2025
I felt very informative from my last visit. Got me in and out pretty quick.
Mason was a pleasure to work with. He was patient and helped me pick the right car for my life.
Great service my car was done earlier than expected which worked out great due to me going out of town the next day definitely would recommend webb Hyundai to my friends and family
Very efficient and friendly staff. They are not pushy and try to understand the needs of the customer.
I LIKE COMING AND WAITING AT THE DEALERSHIP BECAUSE THE HAVE TV'S AND SNACKS AND BEVERAGES
The service we received was excellent. Only one problem, in Illiinois we have to show front and rear plates. So now I have to find someone to put a plate holder on the front if my car
Great customer service. No pressure tactics. Very responsive to questions and emails. Would highly recommend.
We had a great experience with Zack. He is very knowledgeable and helpful. This is our 4th vehicle purchased from Webb Hyundai. We purchased 3 of them from Todd Salinas and actually came back to get this one from him, but since he is in management now he set us up with Zack. Can’t say enough good things about these guys and this dealership! From sale to service they are the best! I’m sure we will be back to deal with Zack again when the time comes for another new ride!
Great service and lightning fast. Friendly and informative. Listened to the problem and got it solved.
It was a quick and very efficient place. I got the car I wanted quickly and Mason was extremely helpful.
My wife and I was Jerris first car sale threw Webb Hyundai. She was able to help us navigate the purchase of our 2024 hyundai sonata sel quick, and hassle free.
Mason was easy to deal with and made for hassle-free shopping. The salesman was polite and knowledgeable.
We had a really good experience at this location buying a car. Mason was super personable and helpful!
This is a very good dealership excellent service support, beautiful showroom and the service center in the waiting room is just exceptional. Salesman are really good. Financial department could do a little bit better as far as full disclosure of everything.
Everything went well and they were good to work with in obtaining a new car.
Great people to do business with. Clean facility and efficient service. Would recommend if looking for a fair deal.
Was extremely helpful and ensured I found the best vehicle, also had the best personality!
Good follow up. Alex was very helpful. A sales person who “gets it”. The dealership needs to develop a method for out of state licensing for those out of state residents who purchase their vehicle there … to title their vehicle in the state of their residence.
Jim Devault treats me like family. He is friendly and always goes above and beyond in explaining the services my car is getting or needs.
I received knowledge about my key fod from Justin that was informative. Jonathan didn’t make me wait as he did in the past!
We had the best experience with Gary Z! He was amazing to work with and not pushy at all. He understood what we were after and didn’t give us any xx to sift through. He’s a straight shooter and easy to talk to. Super nice guy! We would recommend him 100%. The dealership overall was very nice with great staff. We bought a used Ford Expedition and made the experience very easy and seamless. Thanks Gary!
What is really not acceptable is forcing me to write a review rather than just letting me send ratings. I will not do these reviews in the future.
We have driven Hyundai vehicles since 2007. Everyone at Webb has been professional, courteous and knowledgeable. I strongly recommend this dealership for the purchase and service of the best vehicles available in America…Hyundai.
I don’t have any complaints about this dealership. Everyone I dealt with were kind and helpful.
The salespeople were friendly, courteous, professional, and attentive. They took time to explain everything and asked questions to make sure that I understood.
Great dealership! This was my first car purchase and they took the time to help me find the right car. They also really helped me understand everything that I needed to know about this purchase!
They fixed it up like new. Completely amazing job! My car drives better than ever.
The dealership was pleasant and clean. It looked very nice and was nice place to shop around.
Jonathan was an expert!!!! Tops In every area seeing about my car and about me...
Great job on the service work. We are looking forward to the USB part coming in to complete.
It was our first time buying a Hyundai, they made it a nice experience! Looking forward to seeing how they work with us on taking care of our vehicle in the next few years to come
does what need to be done and answers any questions I have. Don't feel that unnecessary things are done or not.
They went above and beyond my expectations to make sure I was completely satisfied with my purchase.
They were pleasant to deal with. Very respectful and they made sure our experience was good. I look forward to doing business with them in the future
Great jog, keep up the good work very friendly and helpful in every way. Thanks again to Mason and the hole Web team
One of the best car buying experiences we've had and definitely THE BEST for our son's first car buying experience!!!!! From the time Dave and I first emailed right up to when we walked in the door Dave was AWESOME!! He met us at the door with a friendly greeting and everything was smooth sailing from there!!! Would Definitely go back and I highly recommend me Dave and Genesis of Merrillville!!!
Amazing Service, very nice . helpful , detail oriented . Overall very great worker , i will go back !
Car was finished before expected; however. The cost was slighted higher than expected. Waiting area was comfortable.
They were great to deal with, spent lots of time going over the car with us
Great experience with with Zach and the team! Rob in finance was a pleasure to work with.
Great store to do business with. I am another dealer buying from them wholesale. Easy to work with honest.
Professional. Knowledgeable.Concerned for customer wants and needs. Efficient. Informational. Accommodating. Pleasant. No pressure tactics.
Great people to deal with and easy to get along and they helped us out very well